1. What Are Cookies
Cookies are small text files that are placed on your computer or mobile device when you visit our website (https://novasr.ai/) or use certain features of our companion applications.
Cookies are widely used to make websites work more efficiently, enhance user experience, and provide analytical or marketing information to website owners. Cookies allow a website to recognize your device and store information about your preferences, account status, or past actions, such as items added to a shopping cart.
2. How We Use Cookies
In strict compliance with the Dutch Telecommunications Act (Telecommunicatiewet) and the GDPR, NovaServe B.V. uses cookies to enhance your browsing experience, analyze site traffic, support our e-commerce features, and provide secure access to user accounts.
Essential Cookies are strictly necessary for our website and online platform to function properly. Under Dutch law, these do not require prior user consent. They enable secure user login, authentication, network management, accessibility, and fraud prevention.
Functional Cookies allow our website to remember choices you make, such as your username, language, region, or shopping cart items, providing enhanced, personalized features for managing your AI toy profiles.
Analytics Cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. In accordance with the guidelines of the Dutch Data Protection Authority (AP), we configure our analytical tools, such as Google Analytics, to be privacy-friendly, including IP anonymization and disabling data sharing with third parties, meaning they have minimal impact on your privacy.
Marketing & Tracking Cookies are used to track visitors across websites to build a profile and display advertisements that are relevant and engaging, such as updates about new AI toy model releases. These cookies will never be placed on your device without your explicit, prior consent via our cookie banner.
3. Types of Cookies We Use
3.1 Session Cookies: Temporary cookies that are erased when you close your browser. These help us maintain your session and manage your shopping progress while navigating our store.
3.2 Persistent Cookies: These remain on your device for a set period or until you manually delete them. They help us remember your preferences, language settings, and login status for your next visit.
3.3 Third-Party Cookies: Some cookies are placed by trusted third-party services that appear on our pages, such as payment gateways like Stripe or analytics tools like Google Analytics. We do not directly control these cookies, so please review the respective third-party websites for their cookie practices.
4. Managing and Controlling Cookies
You have the right to decide whether to accept or reject non-essential cookies. You can exercise your rights and change your preferences at any time by interacting with our Cookie Consent Banner or by configuring your web browser settings to block or delete cookies.
Please note that if you choose to disable essential or functional cookies, some features of our website, your parental dashboard, or the online store may not function properly or may become unavailable.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, you can visit www.allaboutcookies.org.
5. Browser-Specific Instructions
Most web browsers allow you to change your cookie preferences. You can typically find these settings in the options or preferences menu of your browser.
Google Chrome: Settings -> Privacy and security -> Cookies and other site data
Mozilla Firefox: Settings -> Privacy & Security -> Cookies and Site Data
Apple Safari: Preferences -> Privacy -> Cookies and website data
Microsoft Edge: Settings -> Privacy, search, and services -> Cookies and site permissions
6. Cookie Audit List (Cookies We Use)
cookieConsent / First-Party (NovaServe B.V.) / Stores your cookie consent preferences chosen in the banner / 1 Year / Persistent (Essential)
sessionId / First-Party (NovaServe B.V.) / Maintains your secure session and authentication while browsing / Session / Session (Essential)
cart_id / First-Party (NovaServe B.V.) / Remembers the AI toys or models you have added to your shopping cart / 14 Days / Persistent (Functional)
_ga / Google Analytics (Third-Party) / Measures website traffic and usage statistics anonymously / 2 Years / Third-Party (Analytics)
7. Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, data protection legislation, or our business operations.
We will notify you of any material changes by posting the revised policy on this page and updating the "Last updated" date at the top.
8. Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact us at:
NovaServe B.V. Kanaalkade 57, 1811 LS Alkmaar, The Netherlands.
Chamber of Commerce (KVK) Number: 98581996
VAT Number (BTW-id): NL868555770B01
Email: contact@novasr.ai